Shipping Policy

Please Note: We offer no refund due to any issue by Canada Post or the product being out of stock. If we don’t have the product in stock you ordered, then the system may ship you the closest flavour to your order we have in stock. For more information from Canada Post regarding the delivery of your packages, please click HERE. We encourage you to use all posted information in the KingVapes Shipping Policy as a guideline. We are doing everything we can do to ship your orders to you as quickly as possible, and we appreciate your patience during this time. If you have any questions, our customer service department will continue to be open Monday – Sunday, 10 am – 11:00 pm EST.

In order for us to protect from any fraudulent disputes, we require image of Customer ID & image of customer method of payment last 4 #’s image.

If you can please provide us this by email, we will process your order on priority.

We don’t offer any refunds, if we don’t receive this information from you, we will credit your card back minus 30% for re-stocking and administrative cost we have occurred.

Thank you for understanding! Please cooperate with us.

Orders will be shipped once payment cleared 2-3 days or the product is in stock. Canada Post does not pick up or deliver on weekends or holidays. Shipping times may vary depending on location & shipping service. Once your package has left the KingVapes Facility and is with Canada Post, you will be sent tracking information with an estimated date of arrival. We make every attempt to ship the same day on orders placed prior to 3:00 PM EST.

​

Shipping Prices:​

Canada Post: Expect your package to arrive to you in 2-4 business days if you live in a major city and 5-7 business days if you live in a more rural area.


Price Range                       Shipping Cost

$ 0     – $100                       $17.99

$ 100 – $ 200                      $19.99

$ 200 – $ 400                      $ 24.99

$ 400 – $ 499                      $ 29.99

$ 500 – $ 800                       Free

$ 800 – $ 1000                    Free

$ 1000 +                                Free​

NOTICE: The above information is general guidelines, and no shipping guarantees are being made outside of the Canada Post’s Official Shipping Information Page. Please visit this page to verify all shipping information about these Canada Post services. In rare situations, we reserve the right to request additional payment for Xpress Post or Priority shipping if the shipping cost is significantly higher than the charged amount.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

CURBSIDE PICK-UP & HOME DELIVERY:

Pickup from store available in Brampton. You can place order online at website and Pickup from store. For additional information regarding our local Curbside Pick-up and/or Home Delivery Programs, Chat with Us or email us. Please note that this service is only available in Brampton, Canada. Additionally, these programs are subject to change without notice and are available only within designated times & delivery zones. For the most up-to-date information regarding policies, availability, and limitations, email us at kingvapes786110@gmail.com.

As KingVapes is compliant with guidelines relating to the sale & distribution of goods to customers over the age of 19+, first-time customers will be required to present a valid photo ID & Payment Card last 4# image through email after placing the order. Once the Photo ID has been checked successfully, packages will be sent without this requirement next time, given the name & address on the account do not change. KingVapes reserves the right to ID-check customers without notice at any time.

If paying by credit card, please ensure the billing address & shipping address is associated with the credit card being used, as our verification system may flag the order for additional authentication. This may result in additional steps and delays.

Refund Policy:

Once a package leaves the KingVapes facility and a Canada Post tracking number is provided, the package becomes the responsibility of Canada Post. Delivery errors by Canada Post are entirely beyond the control of KingVapes. For parcels lost or damaged during the delivery process, we advise the following:

  • Confirm package was not accepted without your knowledge (Family Member, Room Mate, etc.)

  • Double-check to ensure your package has not exceeded the estimated delivery time provided

  • Contact KingVapes Customer Service: Kingvapes786110@gmail.com.

  • Once an investigation has been started, a Canada Post reference number will be provided

  • Canada Post may reach out to you to discuss the matter via phone or email

  • Inquiries into missing parcels may take up to 5 business days or more if further investigation is required

  • Only after an investigation is complete will KingVapes consider a reship or refund

Shipping returns

To return your product, you should mail your product to: 5 Cherrycrest Drive, Unit#8, Brampton, ON.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Note: We don’t provide any warranty on any products. All sales are Final for whatever reason.

Need help?

Contact us at kingvapes786110@gmail.com for questions related to refunds and returns.

 

Map at Kingvapes